Refund policy

Return Policy: Custom products are not eligible for returns unless there is a defect in manufacturing or fulfillment. For more details, please refer to our Return Policy.

Returns: Waysie is not responsible for incorrectly provided addresses that result in lost or misdirected packages. If packages are returned to us for any reason and need to be reshipped there the seller must the cost of the re-shipment. Size exchanges or general returns/exchanges are not the responsibility of Waysie and sellers must resubmit and pay for this type of order.

Refunds: Refunds are only issued in cases of defective products or errors on our part. Please contact our support team within 7 days of delivery with video proof, if you encounter any issues.

Order Cancellations: Once an order is processed, it cannot be canceled. We may cancel orders at our discretion for reasons such as payment failure, violation of these Terms, or suspected fraud.

Lost or Damaged Packages: The order value should be greater than or equal to the invoice value. If the package is lost or damaged in transit, we can only provide compensation based on the order value, as that is the amount we can claim.